Feedback 

We Value Your Feedback

​At Wellchild Niagara, we are committed to creating safe, supportive, and nurturing experiences for children, families, educators, and our wider community. Your feedback—whether positive, constructive, or concern-based—helps us grow, learn, and continuously improve our programs and practices.

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We welcome feedback at any time and view it as an important part of our commitment to transparency, accountability, and community trust.

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Sharing Feedback

If you would like to share general feedback, reflections, or suggestions, we encourage you to reach out directly. Many questions or concerns can be addressed quickly through open communication, and we value the opportunity to listen and respond thoughtfully.

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📧 Email: wellchildniagara@gmail.com or complete the feedback form linked below. 

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We aim to acknowledge feedback in a timely and respectful manner.

 

Complaints & Formal Concerns

If you have a concern that you feel requires formal review, Wellchild Niagara has a Complaint Policy in place to ensure that all complaints are handled fairly, consistently, and with care.

Our Complaint Policy outlines:

• What constitutes a formal complaint

• How and when to submit a complaint

• How complaints are reviewed and addressed

• Expected timelines and confidentiality practices

All complaints are taken seriously and are reviewed with the wellbeing of children, families, staff, and the organization in mind.

You can view our complaint policy by clicking here

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Our Commitment

We are committed to:

• Treating all feedback and complaints with respect and confidentiality

• Responding in a timely, transparent, and fair manner

• Using feedback as a tool for learning and continuous improvement

• Ensuring no individual is disadvantaged or treated unfairly for raising a concern in good faith

Thank you for helping us uphold a culture of care, trust, and accountability within our Wellchild Niagara community.